Contact Center Fraud Representative - Onsite Hoover, AL

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.

Answers calls from customers that are fraud related Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Works with either close supervision or under clearly defined procedures This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

High School Diploma or GED Ability to accurately observe stable and scrolling on-screen text and images Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone Ability to operate a keyboard and mouse to type and make on-screen selections Ability to work at a computer for extended periods of time Preferences One (1) year of customer service or related experience Skills and Competencies Ability to adhere to policies, procedures, and guidelines Ability to multi-task and work in a fast-paced environment Ability to solve problems Basic computer skills and ability to navigate various systems Basic customer service skills General knowledge of banking General knowledge of fraud monitoring or fraud claims process Strong verbal, written communication, and organizational skills Time management skills Shift: Training Shift: Monday-Friday 8AM-5PM. Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and  EVERY  Saturday or Sunday 10:00am – 7:00pm CST you will work remotely. Your off day will be based on the needs of the business. Additional Preferences: Experience with Financial Crimes/ Fraud is highly preferred. Prior experience in high volume Call Center Environment If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:  Download speed of at least 50 megabits per second (Mbps).  The Internet Service Provider (ISP) should be able to furnish this information Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information Must test on speedtest.net to confirm download speed or provide documentation from provider Must be directly connected to the Internet Router via ethernet cable.  Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed. This position must be within a reasonable distance of the following location Hoover, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location