Senior Manager, Chief of Staff

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Senior Manager, Chief of Staff About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.  Are you ready to redefine what’s next?

As a Chief of Staff in Canada Card at Capital One, you’re a problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions. You’re a self-starter who creates leverage for senior leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. You’re effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. You possess an internal drive to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. You apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. You’re a highly influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. You are comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo.

The Senior Manager, Chief of Staff - Canada Card is a critical position responsible for developing, managing, and evolving operational excellence within the Office of the President.  Reporting to the Head, Office of the President, this role owns the Canada routines and narratives central to Canada Card’s strategy. With heavy collaboration across Canada, the UK, and the enterprise, this role will drive efficiency in how we share our strategy and our progress toward it.  Partner closely with the Head, Office of the President and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability Play an outsized role in supporting growth; partnering closely to support specific Senior Leadership Team members and associated strategic executive communication Build relationships and collaborate with cross-functional stakeholders to understand processes and drive results, ensuring proactive, timely, consistent and effective communication between departments Support strategic planning across Canada, inclusive of reporting and facilitating improvements in strategy development  Own timely execution of horizontal routines and reporting deliverables related to strategic and operational priorities Proactively identify and elevate risks and impacts and make key linkages within our teams and the broader organization Represent destination culture while driving meaningful change  Partner closely with delivery and communications,