Assistant Facility Manager- Soft Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    AFM - Soft Services Assistant Facilities Manager - Soft Services Position Overview The Assistant Facilities Manager for Soft Services supports the delivery of non-technical facilities management services, ensuring high-quality cleaning, catering, security, reception, waste management, and other hospitality-related services within commercial properties.

Service Delivery Management Oversee daily operations of soft services including cleaning, catering, security, reception, mailroom, and waste management Monitor service delivery against SLAs and KPIs, ensuring compliance with contractual obligations Conduct regular site inspections and quality audits to maintain service standards Coordinate with service providers and contractors to resolve issues promptly Vendor and Contract Management Manage relationships with soft services vendors and subcontractors Monitor vendor performance, conduct regular reviews, and implement improvement plans Assist in procurement processes, contract negotiations, and renewals Ensure compliance with health, safety, and environmental regulations Client and Stakeholder Relations Serve as primary point of contact for soft services inquiries and issues Build strong relationships with clients, tenants, and building occupants Conduct regular client meetings to review service delivery and gather feedback Respond to service requests and complaints in a timely, professional manner Budget and Financial Management Assist in preparing and managing soft services budgets Monitor expenditures, identify cost-saving opportunities, and control costs Process invoices, track expenses, and maintain accurate financial records Prepare regular financial reports and variance analyses Health, Safety, and Compliance Ensure all soft services operations comply with health and safety legislation Conduct risk assessments and implement control measures Maintain compliance with environmental and sustainability standards Ensure all contractors hold appropriate certifications and insurance Reporting and Documentation Maintain accurate records of service delivery, incidents, and performance metrics Prepare regular reports on service levels, KPIs, and operational performance Document processes, procedures, and best practices Utilize CAFM/CMMS systems for work order management and reporting Required Qualifications Education and Experience Bachelor's degree in Facilities Management, Business Administration, or related field preferred 3-5 years of experience in facilities management with focus on soft services Experience managing multiple service contracts and vendors Background in commercial real estate or corporate facilities environment Technical Skills Strong knowledge of soft services operations and industry best practices Proficiency with CAFM/CMMS systems and MS Office Suite Understanding of health and safety regulations and compliance requirements Familiarity with sustainability and environmental management practices Competencies Strong organizational and multitasking abilities Excellent communication and interpersonal skills Problem-solving mindset with attention to detail Customer service orientation with professional demeanor Ability to work independently and as part of a team Financial acumen and budget management capabilities Preferred Qualifications IWFM (Institute of Workplace and Facilities Management) certification IOSH Managing Safely