Technical Consultant - Service Now Architect

About the Opportunity Job Type: Permanent Application Deadline: 14 September 2026 Job Description                                                                                                  Title: Technical Consultant - Service Now Architect                                   Department: Technology Infrastructure Services                                                                  Location: Bangalore Reports To: Service Now - Tech Product Owner Level : Grade 5                                                                                                                   About Fidelity International We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger. About your team Service Now Platform Team is part of Enterprise Technology Services (ETS) works along with Enterprise Infrastructure Services (EIS) function. It is a growing team supporting a strategic platform that provides enterprise level solutions for managing and automating IT services, operations and workflows across a number of departments within our organization. The Platform is widely used and embedded for IT Service Management, but it also growing rapidly to support broad range of other products like ITSM, IRM, HRSD, Employee Centre, Security Operations and Vulnerability Response Module, as well as business workflow capabilities.   About our Role This role in primarily to define goals and create the vision for projects while aligning with the business objectives which translates to a roadmap for execution. Own the product backlog by working continuously with our business to drive prioritization and identify dependencies that drive the development sequence. Oversee development stages by planning, refining and reviewing all items in the sprint. Evaluate product progress at each iteration and determine the forward direction.  Also should understand different Service Now applications including the ITSM/HRSD/Vulnerabilty Response module and Employee centre within Service Now. The developer will be involved across the SDLC including requirement gathering, design, development, unit and functional testing and delivering solutions to production. This will involve both strategic initiatives and incremental improvements and delivering to the requirements to client expectation. The role will act as a Trusted Advisor for technical aspects of Service Now to the Service Now product owners and other customers.

Technical expert with responsibility of delivering the Strategic, Project and improvements in Service Now. Responsible for delivering and providing technical expertise for the ServiceNow platform from both strategy and day to day operations perspective. Be the trusted advisor to the customers. Provide technical leadership and mentoring to the ServiceNow team. Identify continuous service improvements, propose and deliver. Key contributor for the ServiceNow roadmap. Ensure delivery in a timely, efficient and cost effective manner. Ensures that technical solutions are fit for purpose, including for functional, non-functional and support requirements and to Global Technology Strategic direction. Mentor and train the development and admin teams on Service Now concepts and capabilities. Experience and Qualifications Required Total of 15 to 16 years of experience Extensive experience in web development concepts and understand web based languages. Proficiency in understanding the application architecture In depth knowledge on the