Enterprise AI Support

Enterprise AI Support – Accenture (St. Catharines, Ontario) Exciting opportunity with our large AI client! Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies. As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations. We’re offering a $19.62/hour starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months. Why Accenture? At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years. You’ll work in a dynamic environment that encourages growth, collaboration, and innovation. What sets us apart Competitive starting wage of $19.62/hour and a $2,000 sign-on bonus Rapid career advancement opportunities within 6–12 months Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options Shift premiums for hours worked after 9:00 p.m., seven days a week Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance Annual performance-based salary increases and recognition programs Spacious, technology-enabled workstations and modern collaboration tools Professional development with paid training, coaching, and continuous learning opportunities A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal dashboards and generative AI tools. Identify opportunities to enhance systems, efficiency, and customer experience. Collaborate cross-functionally and share best practices to strengthen the knowledge base. Continuously learn and adapt to emerging technologies.

Minimum 1 year of experience in a help desk, technical support role High School Diploma or equivalent Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed) Preferred Qualifications Technical or customer support experience in a digital or SaaS environment Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON Post-secondary education in Technology, Computer Science, or a related field an asset Tech-savvy, with the ability to learn and apply new tools quickly Excellent problem-solving and decision-making abilities Strong written communication, analytical thinking, and multitasking skills Professional Skills Analytical and solution-oriented mindset Excellent communication and interpersonal skills Adaptability and flexibility in a fast-paced environment High attention to detail and precision in troubleshooting Team player who thrives in a collaborative, high-performing environment Role Details Location: St. Catharines, Ontario Job Type: Full-time (35–44 hours per week) NOC Code: 22221 (TEER Category 2) Environment: 24×7 global support – flexibility for evenings/weekends required Grow with Accenture Join a team dedicated to building safe, secure, and responsible AI experiences. At Accenture, you’ll sharpen your technical, analytical, and risk-assessment skills while helping ensure every application on our client’s AI platform is trusted and compliant—making the digital world safer for everyone. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth