Data Analyst, Service & Repair

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Data Analytics & Computational Sciences Job Sub Function: Data Engineering Job Category: Scientific/Technology All Job Posting Locations: Danvers, Massachusetts, United States of America Job Description: We are searching for the best talent for Data Analyst, Service & Repair. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Johnson & Johnson Heart Recovery is redefining team-driven success while reshaping heart recovery. Here, innovation is driven by continuous improvement and a passion for saving lives. We are seeking a highly motivated and experienced Data Analyst who will be responsible for collecting, analyzing, and interpreting operational, financial, and customer data to improve service performance, repair efficiency, resource utilization, and business outcomes. This role partners with Service Operations, Project Management, Supply Chain, Finance, and Leadership teams to identify trends, develop actionable insights, and support data-driven decision-making across the Service & Repair organization.   Principal Duties and Responsibilities : , vibration, thermal, reliability magnetic and systems analyses to Analyze service and repair operational data to identify trends, opportunities, and performance gaps. Develop and maintain dashboards, scorecards, and reports using business intelligence tools. Monitor key performance indicators (KPIs) including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime. Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency. Support forecasting and capacity planning by evaluating service demand trends and workload distribution. Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions. Collaborate with cross-functional teams to improve data accuracy, reporting processes, and business performance. Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems. Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability. Track service-level agreement (SLA) compliance and customer performance metrics. Support continuous improvement initiatives through data modeling, trend analysis, and performance monitoring.   Job Qualifications:   Bachelor's degree in Data Analytics, Business Analytics, Statistics, Mathematics, Finance, Information Systems, Operations Management, or related field. 2-5+ years of experience in data analysis, business intelligence, or operational analytics. Advanced proficiency in Microsoft Excel, including Pivot Tables,