MS Delivery Manager

Join our Team 
 Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.  Ericsson is seeking a highly motivated, results-driven Service Delivery Manager (SDM) to lead critical infrastructure programs across hyperscale data center environments throughout the Americas. In this role, you will own end-to-end delivery of optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities, ensuring work is completed safely, on time, within budget, and to Ericsson’s high-quality standards. You will act as a trusted partner to customers and internal stakeholders, balancing operational excellence, customer satisfaction, financial performance, and continuous improvement. Working in a fast-paced, rapidly evolving environment, you will leverage data, metrics, automation, and strong leadership to optimize service delivery and support the growth of Ericsson’s hyperscale business.

Lead end-to-end service delivery for hyperscale data center projects, ensuring compliance with SLAs, contractual commitments, budgets, and delivery milestones. Partner with Program and Project Directors to forecast demand, onboard new programs, and drive operational performance, cost reduction, and efficiency. Serve as a customer-facing leader, building strong relationships with customers, partners, and cross-functional teams while continuously improving the customer experience. Develop and present executive-level updates and business reviews using data-driven insights and performance analytics. Resolve escalated operational and service issues, ensuring timely communication, stakeholder alignment, and effective risk mitigation. Establish, monitor, and continuously improve KPIs, operational metrics, and governance processes to drive delivery excellence. Identify and mitigate operational risks to protect service continuity and minimize disruption. Champion process improvements through automation, AI-enabled solutions, and best practices to enhance scalability and efficiency. Lead and inspire matrixed teams, fostering a culture of collaboration, accountability, innovation, and high performance.

Bachelor’s degree or higher in Business, Engineering, Information Technology, Telecommunications, or a related field. Minimum of 13 years of progressive experience in data center technologies, service delivery, operations management, and large-scale deployment programs. Strong knowledge of hyperscale data center environments, infrastructure deployments, program management, and ISP/network facility operations. Proven track record of driving operational excellence through automation, process optimization, performance management, and continuous improvement. Strong analytical and problem-solving skills, with the ability to turn complex operational challenges into actionable solutions. Excellent customer relationship management, stakeholder engagement, executive communication, and presentation skills. Advanced proficiency in Microsoft PowerPoint, Excel, and Power BI, with the ability to convert data into meaningful business insights and executive-level storytelling. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.   What happens once you apply? Click Here  to find all you need to know about what our typical hiring process looks like.   Ericsson uses a merit-based hiring approach that values people with