Practice Manager (RN)

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health ABOUT THE JOB Manages daily healthcare center operations including staff and patient needs. Oversees day-to-day operations, administrative management, regulatory compliance and safety, efficiency, and quality and staffing needs to deliver exceptional customer service. This leadership role provides insight and coordination with team members, which may include Health Center Director, multiple providers, support staff, and healthcare specialists and performs a diverse variety of tasks including clinical and non-clinical support.  ESSENTIAL DUTIES & RESPONSIBILITIES Operations   Upon consultation with the Health Center Operations Manager, train, manage, provide feedback on, and update clinical and operational workflows for daily operations of the clinic to ensure regulatory compliance, efficiency, safety, sanitation, quality, and patient as well as staff satisfaction. Escalate needs or concerns to the Health Center Operations Manager, Regional Clinical Leaders or others as appropriate.  Thoroughly understand the duties and roles of all Teammates for ability to provide support, including front office, back office, and patient care duties.  Reinforce procedures designed to ensure a fully functional staff (i.e. clinical credentials and competencies, mandated trainings/tests, ongoing compliance training, etc.).  Oversee the ordering and inventory of office and medical supplies in an organizational manner, which includes a tracking system to ensure best practices and management of the supplies budget.  In conjunction with the health center providers, collaborate with health agencies and vendors in the local community for referrals and patient connections.  Location Staffing   Responsible for assigned location staffing and the process of hiring new staff in collaboration with Talent Acquisition, Health Center Operations Manager.  Conduct training for new staff and facilitate shadow training experiences in the health center for new and temporary Marathon staff from external health centers in collaboration with the training team.  Manage timesheets for all staff, including review and approval of clock in/out, time off requests (PTO, CME, etc.), and pay period completion, in a timely and accurate manner. Proactively discuss any inconsistencies or challenges (overtime, last minute call outs, continued tardiness, excessive absenteeism, PTO overages, etc.) directly with the ambassador to avoid mismanagement of policies and systems. Connect with Health Center Operations Manager and HR Business Partner with concerns and support.  Ensure staff schedules are up to date and accurate for management by the ambassador as well as patient access. Review schedule freezes and understand schedule.  Required to provide coverage for vacant positions during staff absences or unfilled roles; expected to step in and assume duties and responsibilities when needed due to staff shortages.   Ensure appropriate staffing coverage is always complete. Utilize Marathon Health software systems appropriately for fill management. Work directly with Resource Coordination in a timely fashion to coordinate and manage backfill needs. Inform leadership when in need of agency support and gain the necessary approvals for this type of fill. Be open to leverage all means of potential cover - including existing staff – while being mindful of overtime, budget and the