Coordinador Telefónico de Housekeeping

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

REQUIRED EDUCATION

Tertiary studies in Hospitality, Tourism, Hotel Management, or related fields.

SPECIALIZED KNOWLEDGE

Proficiency in Opera PMS, Opera Cloud, and the Amadeus platform. Knowledge of Housekeeping operations and guest service standards. Proficiency in Microsoft Office tools (Excel, Word, and Outlook). Excellent telephone communication skills and the ability to coordinate effectively across departments.

Minimum of 1 year of experience in operational roles within Housekeeping, Front Desk, or hotel coordination. Experience in room status tracking, handling guest requests, and coordinating with operational departments.

OTHER REQUIREMENTS

Strong organizational and planning skills, with the ability to manage operational situations effectively. Ability to maintain performance and make sound decisions in high-demand operational environments. Ability to adapt to change and respond effectively to challenging operational situations. Service-oriented mindset and ability to work collaboratively as part of a team. Flexible availability and willingness to work varying schedules. Intermediate to advanced English proficiency preferred.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.