Product Innovation Manager: Product Strategist / Facilitator

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Innovation Manager: Product Strategist / Facilitator Overview Product Innovation Manager: Product Strategist / Facilitator Team Purpose • Mastercard Digital Labs Is a leading-edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking, Ai and agile development processes • Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.

Description and Major Responsibilities [Facilitator] - 30% • This role within Digital Labs act as a lead sprint master for facilitating all product development engagements on behalf of customers and internal stakeholders alike. • This role is a key customer focused role for Digital Labs which requires a confident, experienced facilitator with a deep understanding and experience in core disciplines of – ideation methodologies, rapid prototyping, design sprints and agile product management. • Embody the role of an engagement lead for a portfolio of initiatives, and supporting lead-in activities in preparation for sprint events I.e. creation/review of client innovation briefs, set-up for face-to-face as well as virtual events and etc. [Product Development/Strategist] - 30% • Develop & mature existing Digital Labs service offerings, which includes product development sprints; customer testing; tech-build; thought leadership events; and pilot. • Drive co-creation of design with our partners in financial services, tech, airlines, retail & commerce and other industry verticals. • Proactively advise and position our partners to take advantage of market catalysts including disruptive new technologies such as Open Banking, Crypto, VR and AR to drive new products such as decentralised finance and evolving new capabilities within mobile handsets on both iOS and Android platforms. • Explore and support development of Mastercard Labs’ relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities. [Stakeholder Management/Business Operation] - 40% • This person will be a lead advocate for innovation within the Mastercard, serving as one of the faces of Mastercard Labs externally in Japan, Korea & AP. • Evangelisation of Digital Labs products/services to support business development opportunities and ensure shared revenue objectives are achieved. • Offer leadership to a diverse team of UX designers, video content creator, developers and stakeholders to build moral, and create cohesion in a dynamic and fast-paced environment. Questions to consider: • Are you passionate about product innovation and want to work with some of the world’s biggest brands to create innovative product prototypes & run programs to improve their innovation culture and methodologies? • Do you have a passion for AI, Agentic Commerce, technology innovation, agile prototype development and new product design? • Does playing a key playmaker role in supporting teams who are innovating and developing leading edge technology solutions excite you? • Have you the capability to think on your feet, be hugely creative, cajole, encourage and negotiate all at the same time? • Your strong points:  High level of empathy (park your ego at the door and step in your customer’s shoes).  Structured and consultative