Business System Specialist

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The Business System Specialist are responsible for facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident. Shifts: Monday to Friday, 7:00am to 4:00pm (on-call needed for Nights, or weekend) Salary: $84,000.00 annually Job Type: Full-time, perm Location: Milton, On Why Ryder: Ryder has been Recognized by Forbes as one of Canada's Best Employers in 2025 Weekly pay. 10 days of Paid Time Off upon hire Excellent benefits package after 30 days (Medical, Dental & Vision) Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP) Employee discount of 15% on Ryder stock A safe, friendly and respectful work environment Essential Functions Develop and maintain inter-related computer systems that functionally support the facility in all areas of operations including production, maintenance, warehousing, and administration Provide complete training in the use of hardware and software to users of the systems Responsible for maintaining, trouble shooting, and improving on all interfaces of the WMS , material handling systems, RF devices, and other hardware (printers, label makers, etc.) Maintain proper slotting configuration (Rack and Pick slots) to ensure efficiency in the warehouse Maintain JDA WMS logic – Ensure operations is satisfied with the way WMS works in: Allocating, Putaway, Replenishment, etc Work with operations to streamline processes and troubleshoot and correct any system problems Develop and maintain system SOP’s (archiving, disaster recovery, back-up procedures, system specs, etc.) Complete velocity and layout analysis and associated changes as scheduled Maintain labor management system and provide data to site leadership as required Performs other duties as assigned. Skills and Abilities Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision Excellent communication (verbal and written), organizational, and presentation skills Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful Ability to trouble shoot and correct systems related hardware/software problems Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSbeginner preferred Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rulesbeginner preferred SQL knowledge to write and execute a query as well as export and validate the returned results for accuracybeginner preferred Report development and ZPL label generationbeginner preferred Qualifications H.S. diploma/GED required Associate's degree preferred Information Technology or Supply Chain One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment. preferred One (1) year or more Hardware and/ or network knowledge and/ or support preferred Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. beginner preferred Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. beginner