Director, Product Design - AI in Experience Design

Director, Product Design - AI in Experience Design The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences, and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Expectations  The role will work closely with our XD top of house team, including the SVP, Chief Design Officer and their Senior Leadership Team.  This Director will be responsible for building and owning the roadmaps across AI tooling, AI-enabled design process evolution, and AI-centric talent upskilling across Design at Capital One. With a destination-backed mindset, this leader will play both a strategic role in defining the vision of how Design works with AI and also be a player-coach role model for day-to-day implementation. Operating at the intersection of high-level strategy and hands-on execution, you will partner with Senior Executives across the Product, Engineering, and Design landscape across the experimentation and adoption curve in AI, and focus on building a roadmap that balances bold, big-picture thinking with immediate, actionable milestones. The mission is twofold: to establish a definitive future vision for AI integration and to act as a catalyst for accelerating AI adoption across the Experience Design organization and beyond, balancing both risk and fast-paced innovation. We are looking for a seasoned design veteran who possesses the organizational rigor of a critical program lead, and maintains a deep, personal passion for AI experimentation—someone who isn't just watching the AI shift happen but is actively writing the future of design. Here are some of the expected competencies for this role: Technical Change Management: Drive transformative efficiency by architecting and scaling AI-driven design processes and tooling—including Claude, Gemini, and assistive IDEs—across the organization's highly matrixed environment. Define required workforce transformation ensuring new technical capabilities are seamlessly integrated into the operating model. Partner with executive leadership to bridge the gap between high-level innovation and disciplined execution to deliver measurable business value and experience excellence at scale Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Strategic Influence: Create an infrastructure for design leaders to shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. Drive alignment with cross functional executive leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems. Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process Business-Focused: Demonstrate a mastery of products,  processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas