Front Desk / Customer Service Agent

What You'll Do * A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations * Check the guest in and out efficiently and in a friendly manner * Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures * Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings * Assist in maintaining the cleanliness of the lobby and entrance * Ensure security and confidentiality of all guest and hotel information * Effectively respond to and resolve guest concerns or complaints * Perform other duties as assigned What You'll Bring * Strong communication skills * A passion for customer service * The ability to be flexible and adapt to any situation * A desire to work as part of the front desk team * An outgoing personality with a positive attitude * Previous hospitality experience always helps, but not required * The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary Source: Hospitality Online