Incident Analyst - In Office

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Incident Analyst - In Office

Philadelphia

Pennsylvania

8/18/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Analyst III – Reliability Operations Role Summary The Analyst III is a senior operational leader who acts as Incident Commander during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness. This role partners closely with SRE and engineering teams on reliability strategy. ________________________________________ Key Responsibilities Incident Management •    Lead high severity P1/P0 incidents as Incident Commander. •    Coordinate cross functional engineering teams in real time. •    Drive rapid troubleshooting, impact assessment, and resolution decisions. •    Ensure high-quality incident documentation, executive-ready summaries, and follow through •    Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation  Problem Management •    Lead problem investigations for major or recurring incidents. •    Perform deep root cause analysis with engineering teams. •    Validate corrective actions and track long-term problem remediation. •    Present problem findings and preventive