Community Outreach Specialist

HNTB is seeking motivated, community driven, and highly talented individuals to serve as Community Outreach Specialists for Port Authority’s Midtown Bus Terminal Replacement (MBTR) Program, a truly transformative public infrastructure initiative. This role will place you at the center of one of the most significant transportation redevelopment efforts in the region. Community Outreach Specialists will support the Major Capital Projects Department (MCP), Government and Community Relations Offices for New York and New Jersey (GOCOR NY/NJ), and other Port Authority departments as part of the MBTR Program Management Team. Reporting to the Port Authority’s GOCOR NY/NJ teams, and MCP department, these professionals will serve as key public facing representatives for the Program. The selected candidates will oversee daily operations of the Community Outreach Office and function as liaisons between the MBTR Program and a wide range of stakeholders — residents, commuters, bus terminal users, elected officials, local businesses, community boards, advocacy groups, and partner agencies. Their work will help ensure that community voices are heard, concerns are addressed, while supporting the project’s goals and schedules, and engagement remains strong during Phase 1 of the project (with the potential to be extended through Phase 2). We are looking for outreach professionals who thrive in fast paced public infrastructure environments and bring a proactive, solutions-oriented approach to communication, issue resolution, stakeholder coordination, and measurable community engagement. This position may require attendance at evening or weekend community meetings and events with varying weekday hours as needed to ensure proper community engagement Local travel will also be required throughout Manhattan and parts of New Jersey. What You’ll Do: Manage daily engagement operations of the Community Outreach Office, including walk-in engagement and response coordination for community inquiries and complaints, increasing community and commuter engagement participation and outreach visibility and ensuring timely responses and follow-up to public complaints and stakeholder inquiries. Field and track incoming concerns received through the project desk line, email correspondence, public meetings, and in-person interactions and coordinate concerns with the project’s logistics team. Maintain and regularly update stakeholder contact databases, complaint logs, outreach metrics, and engagement tracking reports. Prepare weekly and monthly reports summarizing stakeholder engagement, community concerns, complaint resolution, outreach activities, participation metrics, and upcoming initiatives. Maintain stakeholder databases and tracking systems and measure the effectiveness of outreach efforts in supporting project schedules, construction milestones, and key deliverables. Capture meeting minutes and action items for quarterly Port Authority Bus Terminal Advisory Council Meetings, monthly MBTR Community Construction Task Force Meetings, and other stakeholder meetings. Serve as a visible “boots on the ground” representative for the Midtown Bus Terminal Replacement Program and support issue identification and resolution in the field. Conduct recurring outreach activities within impacted residential buildings, local businesses, commuters, bus terminal users, bus carriers, community organizations, and advocacy groups impacted by Program activities. Develop and implement outreach initiatives designed to increase stakeholder engagement and outreach participation with goal of advancing the project’s schedule and deliverables. Organize and staff monthly mobile outreach office hours within elected officials’ offices, public libraries, community boards, local businesses, advocacy organizations and other public-facing locations throughout Manhattan and New Jersey communities, as well as in the current Bus Terminal to build and