Director, Agentic Talent Capability & Skills Strategy

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is building the world's first Agentic Enterprise — and this role is part of the team laying the foundational infrastructure that makes agentic talent experiences possible. As Agents take on increasingly complex work, Salesforce's ability to match humans to high-value tasks, verify capability at scale, and dynamically reskill its workforce depends on a robust Skills Capability Intelligence architecture. The Director, Agentic Talent Capability & Skills Strategy will execute and coordinate the foundational framework activities that power this shift — moving Salesforce from a static, job-based skills model to a living, AI-informed capability layer that fuels both human and agentic performance. This role will report to the Senior Director, ATE Enterprise Skills & Skilling and work alongside ES Product, Workforce Innovation, Talent Intelligence, Talent Management, and the Skills COE — all teams working in concert to build the talent infrastructure that underpins Salesforce's agentic transformation.

Capability Framework Execution & Coordination Support the operationalization of the enterprise Skills Capability Framework — the foundational layer that defines how human capabilities are structured, verified, and surfaced in an agentic work environment. Coordinate with the Job Architecture team to ensure the Capability Framework aligns with enterprise job architecture and can support future human-agent task allocation models. Participate in and help facilitate the cross-functional Skills COE / Skills Guild — supporting governance on capability definitions, proficiency thresholds, and verification standards that inform both human skilling and agentic system inputs. Maintain documentation and data model consistency across ATE Innovation & AI, ES Product, Blueprint, and Talent Intelligence team touchpoints — ensuring the capability layer remains reliable as the agentic product ecosystem evolves. Skills to Capability Verification — Operational Delivery Execute the binary flag framework (inferred vs. verified states) and manage evidence trigger workflows (performance ratings, credentials, manager sign-off, 360 signals) — the verification signals that determine whether a capability can be trusted by both human managers and agentic systems. Coordinate the four-step verification workflow through to the verified (V) indicator on talent profiles — a data point that powers AI-assisted talent matching, agent task routing, and reskilling recommendations. Support maintenance of Eightfold confidence threshold (≥0.80) standards in partnership with Workforce Intelligence and Talent Intelligence — ensuring the accuracy of inferred capabilities that feed agentic talent experiences. Support GTM coordination and enablement activities for loading capabilities into Career Connect, Salesforce's agentic career development platform.

Graph & Data Architecture — Support & Coordination Coordinate with ES Product, Talent Intelligence, and Workforce Blueprint on Skills Graph operationalization activities — the underlying data infrastructure that enables agents to reason about workforce capability