Key Account Manager

Job Title Key Account Manager Job Description Job title: E-Commerce Key Account Manager Your role: In this role, you have the opportunity to: Drive and shape the growth of our e-commerce business across key online customers in Turkish market. You will take full commercial ownership of your accounts, leveraging strong e-commerce fundamentals, data-driven decision-making, and impactful customer relationships. Working cross-functionally with Marketing, Retail Media, Supply Chain, and Finance, you will ensure our brands are visible, competitive, and successful in the online environment. Full end-to-end ownership of assigned e-commerce key accounts, including revenue, margin, forecasting, and promotional planning Development and execution of customer-specific e-commerce strategies and annual joint business plans Building and continuously optimizing e-commerce fundamentals: Digital shelf excellence Product content & SEO Availability (OSA) Search performance Retail media activation Planning, steering, and evaluating promotional calendars and investment strategies Analyzing sell-out data, market trends, and shopper insights to identify growth opportunities Proactively tracking and managing key KPIs such as conversion rate, traffic, content score, and on-shelf availability Leveraging advanced e-commerce tools and dashboards to monitor and optimize performance You're the right fit if: A degree in Business Administration, Marketing, Digital Business, or a related field Min 8 years of professional experience at least 5 years commercial experience in E-Commerce Key Account Management or Digital Sales Strong understanding of online customers, digital business models, and performance drivers A highly analytical mindset with a passion for data-driven decision-making Strong ownership, negotiation skills, and customer-centric thinking Curiosity and openness to explore and apply digital and AI tools in daily work Excellent communication and collaboration skills in cross-functional teams Fluency in English How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips Are you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .