Manager - Facility

Job Title Manager - Facility Job Description Summary Job Description BUSINESS LINE Integrated Facilities Management REPORTING TO Operation Manager A. Overall Facility Management Act as the single point of contact (SPOC) for all facility-related matters Ensure smooth day-to-day operations across all services Drive SLA/KPI adherence and continuous service improvement Manage client expectations and deliver high service standards B. Technical Services Management B.1 Operations & Maintenance Oversee MEP systems (Electrical, HVAC, DG, UPS, Fire & Life Safety) Ensure 100% compliance to preventive maintenance schedules (PPM) Handle breakdown maintenance with minimal downtime Monitor critical equipment performance and uptime B.2 Vendor & AMC Management Manage all technical vendors and AMCs Ensure SLA compliance and performance tracking Validate service reports, work completion, and invoices B.3 Compliance & Safety Ensure statutory compliance (electrical, fire, lift, etc.) Conduct safety audits, risk assessments, and mock drills Implement emergency response procedures C. Soft Services Management C.1 Housekeeping (HK) Ensure high standards of cleanliness and hygiene Manage manpower deployment, attendance, and performance Conduct periodic quality audits and inspections C.2 Pantry / Cafeteria Oversee pantry operations and service quality Ensure hygiene, food safety, and service excellence Arrange training and continuous improvement initiatives D.

Management & Leadership Lead a team of technical staff, HK, pantry, Vendor management Ensure adequate manpower planning, rostering, and backfilling Conduct team training, performance reviews, and skill development Drive discipline, motivation, and productivity within the team Address grievances and ensure a positive work environment E. Client & Stakeholder Management Build strong relationships with client stakeholders Conduct regular review meetings and present performance reports Handle escalations, complaints, and feedback effectively Ensure alignment with client standards and expectations F. Financial & Commercial Management Manage site budgets, OPEX, and cost control initiatives Validate vendor invoices and billing accuracy Identify cost-saving opportunities without compromising service quality G. Reporting & Documentation Prepare daily, weekly, and monthly MIS reports Maintain records for audits, compliance, and operations Utilize CAFM/IWMS tools for tracking and reporting 3. Key Skills & Competencies Strong knowledge of MEP systems & facility operations Expertise in managing soft services (HK, pantry, security) Excellent team leadership and people management skills Strong client handling and communication abilities Knowledge of statutory compliance & safety standards Financial management and cost control skills Problem-solving and decision-making capability 4. Qualifications & Experience Bachelor’s Degree in Engineering (Electrical/Mechanical preferred) 10–18 years of experience in Facility Management / IFM Experience in managing corporate/commercial sites preferred 5. KPIs / Performance Metrics SLA/KPI adherence (uptime, service quality, response time) Client satisfaction score Compliance and audit performance Budget adherence and cost savings Team performance and manpower stability       INCO: “Cushman & Wakefield”