Program Director, Output Services

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Program Director, Output Services What does a successful Program Director, Output Services do at Fiserv? As a successful, Program Director, you will direct large-scale projects, programs and business initiatives in Output Services, aligning execution plans, governance, and delivery outcomes across multiple workstreams. You will work with operations, technology, product, client-facing teams and executive stakeholders to manage scope, risk, financial performance and implementation success.

Lead large, cross-functional projects, programs and business initiatives in Output Services from planning through execution, with clear milestones, dependencies and measurable outcomes. Build and maintain program governance, including status reporting, issue management, risk mitigation, change control and executive communications. Partner with operations, technology, product and business stakeholders to align initiative scope, priorities, deliverables and success measures. Manage program financials, including budget planning, forecasting, resource allocation and variance tracking. Direct and develop program managers, project managers and matrixed contributors to support delivery quality and operational consistency. Escalate complex delivery, operational, and business issues with clear options, impact analysis and recommended actions. Establish repeatable processes, controls and reporting practices that improve execution, transparency and business results. What you will need to have: 10+ years of experience leading large-scale projects, programs or business initiatives across multiple workstreams, stakeholders and delivery timelines. 5+ years of experience managing and developing teams in program management, project delivery or related functions. 8+ years of experience building program governance, managing risks and dependencies and delivering executive-level status reporting. 8+ years of experience working with budgets, forecasting, resource planning and operational performance metrics. Experience using program management methods, financial tracking tools and reporting platforms to measure progress, risks and outcomes. Bachelor’s degree or higher in business, information technology, operations management, finance or a related field or equivalent combination of education, related experience and/or military experience. What would be great to have: Experience in print and mail operations, output services, document processing or related operational environments. Experience working in financial technology, payments or other regulated industries. Project Management Professional, (PMP) certification or equivalent program management certification or equivalent combination of education, related experience and/or military experience. Experience leading initiatives with matrixed teams across operations, technology, product and client support functions. Travel:  This role requires regular travel, (10 - 25%). You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode