OTR Supervisor, OTR

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Are you ready to champion customer service, Amazon style? Are you up for creating solutions and solving tomorrow's problems today? Then we have an opportunity just for you! We're seeking an OTR Supervisor to join our dynamic Delivery Stations. Our OTR teams manage the last-mile delivery operations, ensuring packages reach customers safely, on time, and with the highest quality standards. Each of these groups have played their part in taking us where we are today. In these facilities we're building the future of customer service, as we work towards becoming Earth's most customer-centric company. This is your chance to make history with us. You'll need to safeguard your team's safety, promoting Amazon's Health and Safety standards You'll lead and manage Delivery Associates and last-mile delivery operations You'll monitor and drive On-The-Road performance metrics including OTD, DDS, DOT, and delivery success rates You'll uphold Amazon's high standards of delivery quality and customer experience You'll solve real-time routing, dispatch, and delivery challenges to ensure on-time performance You'll strive to improve and streamline OTR processes and reduce delivery defects You'll actively share and promote best practices with your colleagues and network Key job responsibilities Core responsibilities will include: - idaily follow up with vendors on on-boarding process; - facilitate on-boarding process with our external contractor; - incentive management; - uniform auditing and inventory; - daily ops communications with DSP POCs and escalations to the owners, if needed; - handling DS callouts on day to day topics related to DSP DAs; - arranging and following up on DAY0 attendance.