Customer Care Support Representative

OneFluke Customer Care Support Representative Position Location: Onsite | Everett, WA Schedule: Monday-Friday | 06:30 AM – 03:00 PM This role is a first point of contact for customers and distributors needing support with Fluke products—resolving inquiries, directing users to resources, and ensuring a smooth experience. We’re seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment. This is a job for someone that takes pride in providing top-notch support. Please note: This position is required to be onsite and does not offer the option for remote or hybrid work. Key Responsibilities:

Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers. Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily. We Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues. Assist customers with navigating Fluke’s external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources. Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes). Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.

Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills. Excellent communication—both written and verbal. Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus. Highly organized, detail-oriented, and dependable. Self-motivated and effective working independently or with a team. Consistent, punctual attendance, and comfort working at a computer for extended periods. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive