Dispatch Associate Tues-Sat 8:00am-4:30pm

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Together, we are Marken, UPS Healthcare Precision Logistics.  As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. Main Purpose:   To Ensure successful execution by LSP in collection/delivery of client shipments.

Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers  Receive order from PCC call team, taken from the site and/or patient and review for completeness of information based on collection date/time/location, and send system generated alert to selected LSP  Depending on study, arrange for packaging to be placed at site or LSP prior to expected date  Follow up with LSP prior to scheduled collection date/time to ensure packaging is in place and instructions are clear  Update operating system (Maestro) with route leg information, POB/POD, and accurate costs  Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries  Condition the shipments as required  Create the applicable Route Legs depending on the service  Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries  Track every shipment using the Maestro Wiki report designed for Dispatch  Confirm that every recovery is complete by matching the information against the manifest during reception process  Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)  Provide periodical inspection to the vehicles to confirm that they are in proper conditions  For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office  Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly  Updating the Tableau board  Uploading all documents in the system in a timely manner  Downloading TT4’s in the system in a timely manner  Placing delay codes and notes in Maestro  Updating the dispatch turnover spread sheet for the next shift  Confirming and printing emails for pickups  Consistent communication with Export and Import for airport recoveries and drops  Knowing the location of your drivers and LSP’S always  Replenishing all local deliveries as necessary  Paying for Import shipments  Creating Pick Up Orders for airlines  Going over the Route leg alert screen in Maestro  Requirements:   2+ years' Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc.) Preferred 2+ years Proven work experience as a dispatch lead or supervisor  The ideal candidate has: Experience from working in a GDP environment  Proven ability to implement process improvement initiatives  Leadership skills and ability to manage staff  Strong decision making and problem-solving skills  Strong attention to detail and truly cares about quality  Excellent communication skills  Compensation & Benefits: