Business Operations Analyst, Facilities and Campus Services

External Applicants:  Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.  A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Summary The Facilities and Campus Services Business Operations Analyst drives operational and strategic decision-making across Facilities Real Estate and Planning by transforming complex enterprise data into actionable reports, BI dashboards, and visualization tools. Operating with high autonomy, the position leads data governance, process automation, and performance tracking across financial, asset, maintenance, and project domains. Through close collaboration with university leadership and departmental partners, this role optimizes data accuracy, accessibility, and organizational efficiency. Job Description *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: Develops, maintains, and enhances analytical solutions. Creates dynamic operational dashboards, scorecards, reports, and visual analytics using Power BI, Power Query, DAX, SQL, and Excel to track key performance indicators (KPIs), quality assurance metrics, and daily operational progress.  Integrates multi-system enterprise data. Queries, retrieves, and synthesizes data across enterprise platforms, including Snowflake, Workday, Computerized Maintenance Management Systems (CMMS), and Google Workspace to evaluate operational, financial, asset, maintenance, and project performance.  Translates complex findings, converting quantitative and qualitative data into clear, actionable visual insights and decision-support tools for leadership, technical teams, and university partners.  Manages core departmental reports. Oversees the development, publication, and maintenance of recurring executive deliverables, including the Monthly Business Report across FR&P, the Quarterly Report to the V.P. (summarizing budget, staffing, finances, and projects), the Summer Projects Report, and the departmental quarterly newsletter.  Responsible for generating infographics, visuals, and descriptions of data for annual reports and other departmental publication needs. Maintains visual communication channels, real-time data feeds, and content updates for digital department monitors across facilities.    Ensures data integrity and reconciliation. Conducts data validation, reconciliation, and quality assurance across multiple systems Asset Essentials, to verify accurate customer billing and work order activity tracking.  Automates reporting business processes. Builds and optimizes automated workflows using tools like Microsoft Power Automate to streamline administrative follow-ups, communication, and routine reporting routines. Maintains reporting technical documentation. Creates and updates comprehensive documentation for dashboard models, data pipelines, automated workflows, and reporting procedures to support business continuity and knowledge transfer.  Fosters cross-departmental alignment by partnering with FR&P leadership and university