Business Analyst, Business Process Analyst

Job Title: Business Analyst, Business Process Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Business Analyst, Business Process Analyst Location: Remote in USA (need to work in PST hours) Position Summary Concentrix is seeking a detail-oriented Business Analyst, Business Process Analyst to support sales operations and territory management initiatives. This role partners closely with B2B sales teams to ensure accurate territory alignment, optimize account ownership structures, and maintain data integrity within Salesforce. The ideal candidate combines strong analytical skills with the ability to collaborate effectively across stakeholders and translate business requirements into operational solutions.

Partner with B2B sales teams to analyze territory assignments and implement adjustments resulting from promotions, employee transitions, leaves of absence, organizational changes, and other business-driven factors. Review and assess intake requests, engaging directly with stakeholders to clarify requirements, validate business needs, and ensure timely and accurate territory updates. Utilize Salesforce administrative capabilities to manage account and user profile information, ensuring appropriate data access and alignment with territory assignments. Support territory planning and mapping initiatives by evaluating boundary conditions, account ownership structures, and parent-child hierarchy relationships that influence territory allocation decisions. Communicate proactively with stakeholders via Microsoft Teams, phone, and other collaboration tools to meet service-level agreements (SLAs) and drive issue resolution and customer satisfaction. Maintain comprehensive documentation of territory changes, processes, and communications to support operational consistency and compliance. Collaborate cross-functionally to identify process improvement opportunities and enhance the efficiency of territory management operations.

5 years of experience as a Business Analyst , Business Process Analyst , or in a related role supporting sales operations, territory management, or business process improvement. Experience with or exposure to Salesforce;