Infrastructure Operations Manager

Colliers Engineering & Design is seeking an experienced Infrastructure Operations Manager to lead the day-to-day operation of our enterprise infrastructure environment. This role is responsible for the reliability, performance, and continuous improvement of core infrastructure services while leading a team of infrastructure professionals supporting a fast-growing, geographically distributed organization. The Infrastructure Operations Manager partners with Cybersecurity, Software Development, Service Management, Endpoint Management, Regional IT, Integrations, vendors, and business stakeholders to maintain stable technology operations, improve service delivery, support modernization initiatives, and drive operational excellence across infrastructure platforms. The ideal candidate is an operational leader who enjoys building high-performing teams, improving processes, and ensuring technology services are delivered consistently and effectively. This position plays a key role in supporting business growth, office expansions, acquisitions, and enterprise technology initiatives across the organization.

Lead day-to-day operations of enterprise infrastructure services, including networking, server platforms, cloud environments, storage systems, identity services, backup solutions, and infrastructure monitoring. Ensure infrastructure availability, performance, reliability, scalability, and security through effective monitoring, maintenance, capacity planning, and operational processes. Oversee infrastructure incident response, problem management, root cause analysis, corrective action planning, and service restoration activities. Establish, monitor, and report on infrastructure operational metrics, service performance indicators, capacity trends, availability targets, and continual improvement initiatives. Ensure infrastructure changes follow established change management, governance, documentation, risk management, and operational review processes. Develop, maintain, and enforce infrastructure standards, operational procedures, technical documentation, and support models. Manage infrastructure lifecycle activities, including platform upgrades, patch coordination, capacity planning, technology refresh initiatives, and end-of-life remediation. Ensure infrastructure platforms meet business continuity, disaster recovery, resiliency, and security requirements. Provide infrastructure leadership and operational support for mergers and acquisitions (M&A), office expansions, office relocations, system integrations, and enterprise technology projects in partnership with the Integrations team and other stakeholders. Partner with Cybersecurity to align infrastructure operations with security policies, risk management objectives, and compliance requirements. Collaborate with Software Development, Endpoint Management, Regional IT, and business teams to deliver reliable end-to-end technology services. Manage infrastructure vendors, service providers, support contracts, maintenance agreements, licensing, and service level expectations. Participate in budgeting, forecasting, cost-management, and infrastructure investment planning activities. Lead, coach, and develop infrastructure personnel through performance management, career development, technical mentorship, and accountability for service ownership. Manage infrastructure resource planning, workload balancing, staffing recommendations, succession planning, and organizational scalability to support operational objectives and future growth. Build a culture of operational accountability, service ownership, documentation, cross-training, knowledge sharing, and continuous improvement across the infrastructure organization. Drive automation, standardization, documentation, and continual service improvement initiatives to improve efficiency and operational maturity. Provide escalation support for critical infrastructure incidents and communicate infrastructure risks, service