Solution Architect (German Speaking)

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Docusign Professional Services team leads the end-to-end implementation and integration of the Docusign Intelligent Agreement Management (IAM) platform. As a Solution Architect (SA), you will serve as a trusted technical and business expert, driving complex customer implementations from initial design to final deployment. You will bridge the gap between technical scalability and business goals, designing robust solutions that meet clients' immediate needs while supporting long-term growth. This remote position requires exceptional communication skills, strong technical acumen, and the ability to collaborate effectively across internal teams (Product, Sales, Customer Success, Support) and external client leadership. This position is an individual contributor role reporting to the Senior Manager, Regional Delivery.

Lead end-to-end technical implementations of Docusign IAM, serving as the subject matter expert on solution design, configuration, network/data security, and scalability Provide architectural guidance on integration strategies, web applications, and customer system environments to align with their long-term IAM roadmap Guide project teams on deployment best practices, code/configuration reviews, and the adoption of new release features Review and optimize existing customer/partner implementations, troubleshooting complex issues to bring at-risk projects back to health Establish trusted advisor relationships with enterprise customer administrators, Centers of Excellence (CoE), and executive stakeholders Translate complex business requirements into clear technical designs, anticipating future needs and managing client expectations Lead project escalations and provide time-critical, sustainable technical solutions to ensure successful adoption, renewal, and account growth Partner with Sales and Pre-Sales teams to assist with scoping, technical estimation, and solution design for medium-to-complex engagements Collaborate closely with Project Managers to ensure projects stay on schedule, within scope, and on budget Serve as the Professional Services voice in long-range product feedback loops, partnering with Product Management to influence product roadmaps Deliver against key metrics including utilization, customer satisfaction (CSAT), and engagement profitability Establish, document, and share implementation best practices across the Professional Services team Mentor team members on technical deliverables, configuration standards, and professional development paths Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or equivalent practical experience 8+ years of experience working directly with enterprise clients to gather requirements and deliver high-impact technical