Customer Insights & Experience Senior Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Effectiveness Job Category: Business Enablement/Support All Job Posting Locations: São Paulo, Brazil Job Description: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. We are searching for the best talent for a Customer Insights & Experience Sr Specialist position, based in São Paulo. Purpose: - The Customer Insights & Experience Sr Specialist is responsible for generating actionable customer and field force insights that support commercial decision-making, customer engagement, and business performance across multiple countries. - This role partners closely with Commercial, Marketing, Customer Engagement, and Analytics teams to transform data into meaningful recommendations, optimize field force execution, improve customer experiences, and drive adoption of performance management best practices. - The Sr Specialist acts as a key contributor in analytics initiatives, performance reporting, customer journey evaluations, and process improvements, ensuring insights are translated into tangible business actions.

Field Force Performance & Commercial Insights Support the development and execution of Field Force Performance initiatives aligned with commercial priorities. Analyze field force productivity, effectiveness, reach, frequency, coverage, and execution metrics. Monitor KPIs and identify opportunities to improve commercial execution and customer engagement. Generate regular performance analyses and recommendations to support leadership decision-making. Analytics & Insights Generation Conduct advanced analyses leveraging customer, sales, field force, and omnichannel data sources. Translate complex datasets into clear and actionable business insights. Develop dashboards, reports, and visualizations that support business planning and execution. Support segmentation, targeting, call planning, and performance measurement initiatives. Customer Experience & Journey Optimization Analyze customer behaviors and engagement patterns across touchpoints. Identify opportunities to improve customer experience and field force interactions. Support omnichannel initiatives by providing insights on customer preferences and engagement effectiveness. Contribute to customer journey mapping and optimization activities. Cross-Functional Partnership Collaborate with Commercial, Marketing, Customer Engagement, Business Analytics, IT, and other stakeholders. Support cross-functional projects focused on performance improvement and execution excellence. Present insights and recommendations to stakeholders in a clear and compelling manner. Act as a trusted business partner through