Health System Navigator

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. In anticipation of Contract Award, we have possible opportunities to recruit a Health System Navigator within the Enfield, Waltham Forest, Newham, Barking, Redbridge, Havering, Greenwich & Bromley areas to start at the beginning of October 2026. If you are interested, please apply enclosing a CV. The Health System Navigator is a non-clinical role that helps participants and delivery teams overcome health-system, community, accessibility and environmental barriers that affect participation and progression towards work. The role builds effective relationships with local health services, local authorities, VCSE organisations, social prescribing, disability, skills and community partners; facilitates warm connections; tracks access; and feeds local-system intelligence into continuous improvement. The Navigator does not clinically assess, diagnose, treat, prescribe, provide therapy or hold clinical risk.

1. Participant navigation and access support • Support participants where progression is affected by system, access, communication, service or environmental barriers. • Help participants understand available local options and make informed choices about support routes. • Facilitate warm introductions, supported self-referrals and practical preparation for service contact through community partnerships & local authority. • Track whether contact, attendance and engagement occur and agree alternative routes where needed. 2. Local partnership development • Build and maintain relationships with NHS, primary care, community health, local authority, social prescribing, VCSE, disability, skills and community partners. • Maintain an accurate local service and community asset map, including eligibility, access routes, waiting times and accessibility options. • Develop warm-referral arrangements and reciprocal communication routes with local partners. • Attend local partnership forums and contribute to coordinated support around Confident Futures participants. 3. Adviser and coach support • Provide factual advice to EAs and Health Confidence Coaches about local services, referral routes and access barriers. • Contribute to Health Confidence Case Reviews where system barriers are delaying progress. • Help identify alternatives where services are delayed, unavailable, unsuitable or declined. • Support teams to understand local gaps, pathway changes and community opportunities. 4. Long-term condition, disability and accessibility navigation • Use enhanced knowledge of long-term and fluctuating conditions, disability, neurodiversity and mental wellbeing barriers to understand functional and participation impacts. • Identify environmental and accessibility barriers such as transport, digital exclusion, communication needs, appointment format, confidence and local provision gaps. • Support reasonable adjustment conversations and practical access planning without providing clinical advice. 5. Safeguarding and escalation support • Recognise, respond to and escalate safeguarding, crisis or urgent concerns in line with Maximus policy and local pathways. • Maintain accurate documentation of concerns, information shared, actions taken and outcomes. • Operate with Safeguarding Adults Level 3 training and access to role-specific safeguarding supervision. • Liaise with the Safeguarding Lead and Clinical Governance Lead where concerns exceed role scope. 6. Continuous improvement and reporting • Identify recurring access problems, referral gaps, waiting-list issues and local