KYC Operations Manager

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.      This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.      Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids Ensures that personal and teamwork products are fit for purpose and audit/regulator ready Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition Works with senior management on highly complex, confidential, or high visibility projects Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business Focuses on short to medium-term issues Education & Experience: Undergraduate Degree or equivalent professional work experience 3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or) 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML Preferred Qualifications: At least 1 year of management experience Experience working in a KYC operations unit Experience working with line of business contacts Customer Accountabilities: Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops Acts as key liaison with partners and external groups and