Sales Support Specialist

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Where Your Purpose Accelerates Our Mission At Baxter, we are deeply connected by our mission. No matter your role, your work has a direct impact on helping healthcare providers and patients around the world. As a Sales Support Specialist, you will play an important role in supporting customers, patients, and sales teams by ensuring smooth order processing, accurate account setup, and exceptional service throughout the customer journey. Your work will help deliver a seamless experience while supporting Baxter's cardiac monitoring business and our mission to save and sustain lives. This is where your work matters. In this role, you will serve as a key connection point between customers, patients, sales representatives, third-party partners, and internal teams. Through accurate execution and responsive support, you will help ensure customers receive the products and services they need while contributing to operational excellence and business growth. Your Role at Baxter As a Sales Support Specialist, you will support daily customer and sales operations for Baxter's cardiac monitoring business. You will manage orders, maintain customer accounts, support lead management activities, coordinate with third-party partners, and help resolve customer inquiries. Success in this role is measured by accuracy, responsiveness, customer satisfaction, and operational efficiency.

You will be part of the Customer Operations and Sales Support team, partnering closely with Sales, Customer Service, Operations, Logistics, and external vendors to deliver a best-in-class customer experience. The team is focused on service excellence, continuous improvement, and supporting customers with the tools and solutions they need to improve patient care.

Process, review, and track customer and sales orders in accordance with established procedures and quality standards. Respond to customer, patient, and sales inquiries related to orders, inventory requests, shipment tracking, and account support. Create and maintain customer accounts in NetSuite and Validic, ensuring accurate documentation, billing, and pricing information. Document customer interactions, transactions, and account updates within company systems to maintain compliance and data integrity. Support lead processing and new account setup activities that contribute to business growth. Partner with Baxter's third-party warehouse provider to investigate and resolve delayed, missing, or damaged shipments. Prepare operational reports, maintain exception logs, and escalate customer or patient concerns in accordance with company procedures. Assist with inventory activities, including intake, tracking, and recycling of cardiac monitoring devices, while contributing to team productivity and service goals.

High school diploma or equivalent. 1+ years of customer service, sales support, account support, order management, or related experience. Experience processing orders, maintaining customer accounts, or supporting operational workflows. Experience working with billing, pricing, account management, or customer records. Proficiency with Microsoft Office applications, including Outlook, Word,