Client Success Manager

Posting Description Fiducient Advisors is part of Wealthspire, a leading wealth management, institutional advisory, and business management firm serving individuals, families, retirement plans, endowments, and other institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting and business management, empowering clients to navigate complexity with clarity and confidence. With over 1,200 employees, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first—our clients, our colleagues, and our communities. For more information, visit www.wealthspire.com and www.fiducientadvisors.com. The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client onboarding, ongoing engagement, reporting, and operational execution, ensuring a consistent and high-quality client experience. Additionally, the Client Success Manager will provide support to the financial mentoring program as needed.

Client Onboarding & Management Manage the daily onboarding and operational implementation of the financial wellness program for assigned clients Coordinate onboarding activities, including kickoff calls, platform setup, and launch readiness Ensure onboarding is delivered consistently and within established timelines Function as the key contact for plan sponsor clients, handling regular communication and support Client Engagement & Reporting Conduct regular client check-ins (quarterly or semi-annual) to review program performance and engagement Prepare, track, and deliver client reporting, including participation and engagement metrics Support the development and implementation of client engagement strategies and initiatives Monitor client activity and proactively see opportunities to boost participation and outcomes Client Retention & Relationship Growth Support client retention by maintaining a high standard of service and steady program delivery Monitor client engagement and happiness, identifying risks and addressing issues as they arise Find opportunities to improve and expand the client relationship through increased program utilization and engagement Partner with clients to evolve their program based on participant needs and usage trends Financial Coaching & Education Support Provide backup support for 1:1 financial mentoring when required Assist in the delivery of group education sessions in both virtual and in-person settings Support the creation and implementation of educational materials and workshops Technology & Platform Support Support the onboarding of new clients by coordinating with technology partners to complete platform setup and customization Assist with testing and optimizing platform usability to ensure successful client launches Provide feedback on platform functionality and client experience Compliance & Best Practices Ensure all program activities align with industry regulations and internal requirements Follow established processes and support consistent program delivery Stay informed on financial wellness trends and best practices Required Education, Professional & Technical Experience Bachelor’s Degree or relevant work experience 3–5 years of experience in client success, account management, financial wellness, or employee benefits Proficiency in Microsoft Suite and familiarity with CRM and reporting tools Essential Traits Strong ability to build and maintain client relationships Effective communication and presentation skills Organized with the ability to manage multiple