UX Researcher– 4-month Internship/Coop (Winter 2027)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. Salary range (but not limited to): 57,000 - 71,200   About the role Launching your tech career at Intact means joining a diverse team of more than 3,000 Digital, Data and Tech experts working at the intersection of what exists and what’s possible. Here, you’ll be supported by forward-thinking leaders who celebrate shared success, and you’ll help push the industry forward with digital solutions that go beyond insurance to offer everyday value to millions of people. You’ll grow personally and professionally with access to cutting-edge technology-driven learning platforms and make lasting connections near and far. Most importantly, you’ll discover how exciting the “real world” can be.     Here, your career will take off 🚀     We are looking for a UX Researcher to join our growing team!    What you’ll do here:  Collaborate closely with designers, product managers, data analysts, and other stakeholders to identify and prioritize research opportunities.  Define the scope of research activities, plan, implement, and manage them through customer and stakeholder interviews, user testing, diary studies, surveys, competitive analysis, workshops, etc.  Synthesize data from multiple sources and translate research findings into actionable recommendations and concepts.  Work with excellent designers to create user experience artifacts such as customer journeys, user personas, and service blueprints that truly capture the customer experience across all business sectors and brands.  Promote customer engagement throughout the organization.  What you bring to the table:  Currently pursuing a master’s program in UX , Human-Computer Interaction, Cognitive Science or Marketing Research with a heavy emphasis on user research  Previous experience in user research, user experience design, service design, and market research with startups  Expertise in usability and user-centered design practices  Experience with user research tools is an asset (usertesting.com, Optimal Workshop, Survey Monkey, etc.)  Experience with design tools is a plus (Sketch, Axure, Figma, InVision, Adobe Illustrator, etc.)  Experience in data analysis or statistical analysis is an asset  Passion for targeting, dissecting, and solving complex problems  A team player with the ability to work in a collaborative environment and the ability to give and receive constructive feedback  Eager to learn, try new tools and approaches, and refine your craft  Proactive attitude with the ability to work independently and deal with ambiguity  Patient with good listening skills, an effective communicator, able to present engagingly, and skilled at delivering compelling narratives  Bilingualism (English and French). Need to interact regularly with colleagues across the country. Available 35 hours a week from January 5 to April 23, 2027 Must be an active student during your internship and/or returning to school in next semester following your internship Your career starts here.  Apply today!     We can’t wait to learn more about you. When