Field Service Operations Manager

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Salary: €64,800.00 - €89,100.00
 Location: Leixlip,IRL You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.  At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .  Operations Manager III Field Service Operations Maynooth / Leixlip, Ireland Lead a team supporting the world's most advanced semiconductor manufacturing environments Applied Materials is a global leader in materials engineering solutions used to produce virtually every advanced semiconductor chip and display in the world. As part of our Applied Global Services organization, we're looking for an experienced Operations Manager to lead a team of Customer Engineers supporting one of our most strategic customer environments in Ireland. This is a highly visible leadership role offering the opportunity to combine people leadership, customer engagement, operational excellence, and business management in a fast-paced, technology-driven environment. If you're passionate about developing high-performing teams, building strong customer partnerships, and driving operational results, we'd love to hear from you.

As an Operations Manager, you will lead a team of field service professionals responsible for supporting critical semiconductor manufacturing equipment and delivering exceptional customer outcomes. You'll: Lead, coach, and develop a team of Customer Engineers, creating a culture of accountability, engagement, and continuous improvement. Build trusted relationships with customers and act as a key point of contact for operational and service delivery activities. Drive operational performance across safety, quality, customer satisfaction, and business objectives. Partner with internal stakeholders including Technical Support, Training, Finance, HR, Spares, and Sales to ensure effective service delivery. Manage workforce planning, hiring, training, and resource allocation to support both current operations and future business growth. Monitor operational and financial performance, identifying opportunities to improve efficiency, service delivery, and profitability. Lead installation, startup, warranty, and service support activities to ensure customer commitments are achieved. Support technical escalation management and help remove barriers to successful execution. Drive continuous improvement initiatives that enhance team performance and customer outcomes.

We're looking for a leader who combines strong operational discipline with excellent people leadership and customer management skills. You will ideally bring: Experience leading technical teams within semiconductor, engineering, manufacturing, field service, or other complex operational environments. Proven people management experience, including coaching, performance management, and talent development. Strong customer relationship management and stakeholder engagement skills. Experience managing multiple priorities and