End User Engineer I

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The End User Computer (EUC) Engineer I will be responsible for planning, configuring, testing, deploying, reporting on and supporting the corporate physical and virtual image (Mac and Windows OS), proprietary and 3rd party application packages, application and OS update/patch management (Mac and Windows OS) and physical and virtual configuration management solutions (SCCM, Intune, JAMF) and virtual technologies (Citrix, VMware, Windows 365, etc.).

Package, test, and deploy system and application updates/patches to the end-user environment Comprehensive administration of the physical and virtual environments Evaluate and test new hardware and software Provide Level 2 and Level 3 endpoint technical support in a primarily Microsoft Windows 11 environment Escalation support including VIP (executive) issues Maintain physical and virtual standards, knowledge base, operating procedures, guidelines, and system documentation Track and manage software renewals Maintain 99% weekly patch compliance through ongoing monitoring and remediation Create, maintain and administer standard corporate image, deployment, management, and monitoring capability Perform planning, design and implementation of physical and virtual hardware, software, and application upgrades and rollouts through physical and virtual management tools Provide systems / OS support for a large application portfolio Deliver assigned projects on time and within budget Research and evaluate physical and virtual capabilities and tools as required to ensure functionality is available to support business initiatives across the organization Integrate AI automation into daily processes to improve operational efficiency and ease of doing business Follow established change and problem management processes What are we looking for? We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Minimum of 2 years of experience with End User Computing technical support in a Windows environment Minimum of 1 years of SCCM (MECM) Current Branch experience in SCCM Administrator and minimum of 4 years of experience with Active Directory and GPO management Must have established experience with physical and virtual image development to include deployment Must have application and OS patch management experience in a medium to large-size corporate environment with multiple client sites preferred using tools such as SCCM, WSUS, and Intune Proficient troubleshooting skills with Windows OS/Office Suite including Windows 11 and Office 365 experience Core Competencies: Application support experience (Windows/Mac OS) for a large application portfolio in an enterprise environment required Proficient with application virtualization and delivery using Citrix, VMWare, and similar VDI technologies Deliver exceptional high-touch customer service, issue resolution, and support for internal customers and external advisors Demonstrable and adaptable scripting and development knowledge (PowerShell, VBScript, Batch, etc.) Strong business, technical, and analytical skills, with the ability to apply advanced problem-solving to resolve customer issues Self-starter with the ability to effectively work with minimal supervision Intermediate working knowledge of application packaging and deployment using programs and advertisements Ability to manage multiple end-user support and business as usual requests effectively Ability and