Customer Service Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As part of our award-winning Support Center team, you will play a significant part in advising external clients, increasing program compliance, and maintaining clients' trust in our services. You will support products such as electronic payment processing, mobile-expedited payments, and same-day claim payments. Individuals in this role should have a passion for providing an outstanding customer service experience. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. Final shift will be assigned once training is complete. We offer 3-4 weeks of paid training. The hours during training will be 8:00am to 5:00pm CST, Monday - Friday.

Handle a high volume of inbound calls and answer questions on product and service information for Health Benefit, Medical, and Worker's Compensation product lines Perform research functions including making outbound calls to validate provider contact information Perform retention efforts and share benefits of our various product lines with callers Identify and resolve customer issues Follow up on customer inquiries Research billing and payment issues Update database records as needed Participate in special projects, as needed, which includes outbound calling campaigns Support usage of payee portal questions You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma / GED Must be 18 years of age OR older 1+ year of customer service experience Proficient computer skills with the ability to navigate web browsers and quickly learn new software Basic experience with Microsoft Office programs such as Microsoft Excel, Microsoft Word, and Microsoft Outlook Ability to train Monday - Friday, 8:00AM - 5:00PM CST, for the first 3-4 weeks. Final shift will be assigned once training is complete. Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. Final shift will be assigned once training is complete.

1+ years of call center, contact center, OR support center experience Established customer service experience in payment processing, banking, OR an insurance setting Understanding of HIPAA regulations Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Communication skills including active listening Ability to multi-task including ability to understand multiple products and multiple