Residential Energy Services Consultant

We Energies , a subsidiary of WEC Energy Group, is seeking a  Residential Energy Services Consultant in our  Racine, Wisconsin location. This position is represented by We Energies L2150 Union.  Job Summary

As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold-off clearances, removals (permanent and temporary), cut-offs, metering, client jobs, and billing inquiries for gas and electric customers. Job Responsibilities

Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, service concerns Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service Consult with customers on service options and corresponding prices Create/cancel work requests, send applications and other correspondence to customers, builders, contractors Coordinate installation with internal and external resources, negotiate timelines and required-by dates Request plot surveys, boundary lines and other missing information on work request Manage customer contact and expectations for service delivery by identifying/resolving potential issues to completion Proactively manage internal work requests by identifying/resolving potential issues to completion Provide notification for planned outage to affected customers Respond to rate evaluations, bill inquiries, various service functions Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures Determine availability of service Apply standard cost guide information to give customer general cost for new service, rewire, relocation, deactivations/removal, etc Determine need for site visit and assign design/site visit to appropriate personnel Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if job is design/non-design Provide answers to technical questions from construction crews, customers, etc Identify options and alternatives to customer requests for service work Perform gas energy audits, apply economic models for gas sales/gas main estimates Share locations for potential new building, pool/deck sites, drain tile location, etc Process annexation orders and request addresses to be designated and assigned by municipalities for new premises Respond to meter requests/removals, prepare documents for Meter & Service Coordinate/schedule customer/company requested outages, hold-offs, including client jobs Report emergency or outage information for gas and electric facilities to the appropriate service department Respond to notification of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities and follow-up for possible corrective actions Coordinate, conduct, participate, track site utility meetings for new residential/small commercial developments Manage/record customer expectations regarding project timelines Provide customers/developers/builders with appropriate contacts and applications/paperwork Monitor schedule and provide ongoing communication of job status to all parties involved Reconcile needs between customer, company, and municipalities to resolve conflicts regarding service needs Update/manage database information, e.g., managing work queues, documenting customer contacts, etc Respond to customers regarding outages and be available for emergency/storm duty roles Investigate and resolve customer inquiries or complaints Provide back-up support to expediting and ESC staff Walk permits to ensure on-time delivery for small