Hotel Cleanliness Expert

JOB SUMMARY The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and Procedures CANDIDATE PROFILE Education and Experience

1 - 2 years’ experience in Housekeeping in a 4 or 5 Star Hotel Professional disposition Ability to speak, read and write in the English language Good communication skills Ability to work without supervision Customer and Service Delivery focused Ability to perform physically challenging tasks Ensure uniform, personal appearance and hygiene is clean and professional at all times Be able to work within a team Attention to detail pertaining to area of responsibility Required to work rostered shifts and irregular hours as per operational requirement Flexibile working hours as well as available to work weekends and public holidays as per operational requirements

CRITICAL WORK ACTIVITIES

Perform cleaning and related functions within the housekeeping department Respond promptly to requests from guests and other departments. Access to guest rooms whilst complying with required policies and procedures Fill cart with supplies and transport cart to assigned area. Replace guest amenities and supplies in rooms. Replace dirty linens with clean items and make beds. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; Report any maintenance problems, safety hazards, accidents, or injuries; Complete safety training and certifications; Properly store flammable materials. Welcome and acknowledge all guests according to company standards; Anticipate and address guests’ service needs; You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Perform duties within the Housekeeping department as and when required.

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Complete appropriate safety training and certifications to perform work tasks. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Maintain awareness of undesirable persons on property premises.

Policies and Procedures

Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Maintain confidentiality of proprietary materials and information. Perform other reasonable job