Repair Process Improvement Specialist

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Supply Chain organization is a fast-paced and dynamic environment, delivering best-in-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We plan what products and services are needed, source efficiently and ethically from a diverse supply base, launch new products, make and deliver solutions on time, and exceed customer expectations through outstanding quality, service and support. We are a central point in our efforts to bring value and lead technology innovation.

The Repair Process Improvement Specialist is a strategic, hands-on role responsible for driving operational excellence and efficiency across EMEA Land Mobile Radio (LMR) and Mobile Video (MV) repair processes. This role will identify, design, and implement process improvements with 3rd party repair vendors and internal teams, focusing on enhancing repair standardization and efficiency, reducing Turnaround Time, optimizing costs, and maximizing customer satisfaction.

1. Process Analysis and Design: Conduct in-depth analysis of current end-to-end repair processes, including logistics, receiving, diagnosis, repair, quality control, parts management, and shipping. Utilize data from the Repair Control Tower to identify bottlenecks, variance, waste, and root causes of operational inefficiency (e.g., high No-Fault Found rates, excess parts usage, long queue times). Design and model future-state processes ( To-Be ) using industry best practices to improve flow, reduce complexity, and standardize execution across different vendor sites. 2. Implementation and Change Management: Lead and manage process improvement projects from initiation through closure, securing alignment and commitment from 3rd party vendors and internal stakeholders. Develop, document, and train vendor and internal teams on new/improved Standard Operating Procedures (SOPs). Establish metrics to monitor the success and sustainment of implemented changes (e.g., reduction in process lead time, increase in On Time Delivery). 3. Vendor and Stakeholder Management: Serve as the primary operational liaison with 3rd party vendors' Continuous Improvement teams. Drive accountability for improvement targets within the outsourced repair facilities. Collaborate with the EMEA Repair Operations team to roll out improvements specific to their processes. 4. Quality and Cost Optimization: Focus initiatives on optimizing spare parts inventory usage and replenishment processes. Support quality improvements to increase repair reliability and reduce the need for repeat repairs ( bouncers ). Identify opportunities for cost reduction.

Required Qualifications and Experience Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related technical field.

Minimum of 4 years of experience in Process Improvement, Operational Excellence, or Business Transformation roles, preferably in electronics, mobile, or technical equipment repair/refurbishment industry. Proven experience leading process improvement projects involving 3rd party/outsourced operations (3PL/4PL or EMS providers). Demonstrated ability to use data to define problems and measure results. Preferred Skills and Certifications Process Improvement Certification: Certified Six Sigma Green Belt or Lean