Sr. IT Manager, Enterprise Computing Services

Title: Senior IT Manager, Enterprise Computing Services Reports to: IT Director, PS NA Infrastructure, Operations and Security Category/Shift : Salaried Full-Time Pay Range: $164,900 - $183,200 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Physical International Drive Memphis, TN 38197 The Job You Will Perform: Purpose: The Enterprise Computing Services (ECS) Senior Manager is accountable for all aspects of International Paper’s computing and storage services and operations in IP data centers, manufacturing facilities, and the public cloud, providing leadership, vision, strategic planning, vendor/contract management, and administration. This position is responsible for the overall delivery and support of global operations and infrastructure, covering computing platforms, storage, backup, disaster recovery, data center services, and cloud infrastructure. ECS supports every business and functional group of the Packaging Solutions North America (PS NA) business. The senior manager position coordinates highly-technical, diverse, and geographically distributed IT professionals including managed service providers (MSPs), business partners, business/facility IT, application developers, project managers, and vendors to deliver and support IT solutions which meet business needs. This position reports directly to IT Director for Infrastructure, Operations and Security. The position may require occasional travel to sites/locations to visit with direct and indirect reports.

Include: Plan, design, and supply reliable, resilient, performant, and cost-effective processing, storage, and transmission of data between internal IP applications, external customers, vendors, service providers, and other business partners. Direct the establishment and continuous improvement of systems and processes to ensure day-to-day operational stability across all domains of the ECS estate to meet agreed upon service levels and minimize disruption to business processes. Lead expert technical research, design, and consulting in the areas of platform/OS management, server and storage architecture, performance management, and strategic planning for IP’s data center, cloud, and manufacturing facility computing platforms across the business, including capacity management and planning. Achieve high levels of customer satisfaction through monitoring and management of all ECS services that impact the business’s ability to operate; influence people, process, and technology choices to optimize our services and support model leveraging proactive resolution of potential service interruptions. Direct the selection, testing, deployment, and maintenance of hardware and software products as well as potential outsourced arrangements. Establish and ensure that operational metrics are monitored, collected, and reported in a timely manner. Manage the overall ECS budget, resources, and project plans to meet all critical milestones associated with the ECS strategy and operating plan. Automate processes and procedures to allow resources to focus on new service capabilities and business initiatives. Adopt methodologies to ensure that defects are identified and quality of service is uninterrupted by technology changes, problem tickets are entered and resolved in order to minimize reoccurrence of incidents that impact end user productivity and availability, and service level agreements are defined for all infrastructure services that our businesses depend upon. Establish workforce plans that address career development, resource planning, and recruitment as required to properly maintain and staff an optimized operating model for supporting ECS services. ECS staff includes 5-7 direct reports, with approximately 100 managed service provider resources supporting the function. Collaborate with all IT service providers to manage and optimize