Senior Manager, Sales Development

Ready to be a Titan? As the Senior SDR Manager, you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.   Your primary focus will be leading the outbound core residential SDR front-line management team. Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country. The Senior SDR Manager is responsible for implementing and executing consistent best practices across the management team.

Manage the core residential SDR Managers on objectives and performance achievement Provide, equip, and implement manager best practices for consistent performance Ownership over core residential SDR team quota attainment  Monitor lead processes, metrics, and catalyze pipeline creation Shape and implement SDR strategy and processes Stay abreast of and coach SDRs on best practices Serve as a mentor for your team and be a steward of the ServiceTitan organization Report to Director of Sales Dev on operational and financial KPIs Motivate, incent, and recognize team members to encourage top performance Recruit, interview, and onboard new Team Members Conduct weekly 1X1s with each residential core SDR Manager  Work and partner closely with extended XDR management team Help evaluate new technologies and programs to drive superior performance   What you'll bring:  Strong preference for 2+ years of XDR Management experience  Strong preference for 1+ years sales management experience Direct experience as XDR and/or robust knowledge of day-to-day workflows  Outbound specific cold-calling experience, not just handling inbound leads  Track-record of success managing a high performing sales dev team Strong understanding of outbound pipeline generation processes Enthusiastic and vibrant attitude Expert communication and presentation skills Strong interpersonal skills and high emotional intelligence Analytical mindset comfortable generating reports and identifying trends in data Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must Culture of accountability and ownership  Experience with Salesforce (SFDC) CRM, Salesloft, and associated tech stack items strongly prefered Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly,