Software Applications Development Engineer II

Professional Services Software Deployment Engineer II Why Join EnlivenHealth? At EnlivenHealth, we help pharmacies and health plans strengthen patient engagement through innovative communication and messaging solutions. As a Professional Services Software Deployment Engineer II, you will play a critical role in bringing these solutions to life for customers by leading technical deployments, configuring complex environments, and ensuring successful implementation outcomes. You will join a highly collaborative team within Technical Services, partnering closely with Professional Services Project Managers, Product Management, Development, and Quality Assurance teams. This role offers the opportunity to work directly with pharmacy and healthcare clients, expand your expertise across modern deployment technologies, and make a meaningful impact on customer success and patient experiences.

As a Professional Services Software Deployment Engineer II, you will: Primary Impact Drive successful implementation and deployment of patient messaging solutions by delivering high-quality technical execution, minimizing deployment risk, and ensuring customers can efficiently adopt and benefit from EnlivenHealth products.

Execute all aspects of complex software implementation and deployment projects, ensuring quality delivery, technical accuracy, and customer satisfaction. Provide input on project scope, resource requirements, timelines, forecasts, and deliverables to support successful project execution. Partner directly with customer project teams throughout all deployment phases, serving as a trusted technical advisor and implementation resource. Participate in customer-facing virtual meetings to provide technical guidance, implementation updates, and issue resolution. Identify project risks proactively, escalate issues appropriately, and support approved mitigation strategies to keep projects on track. Review deployment documentation and validate customer assets to ensure accurate system configuration and reliable business intelligence across the organization. Deploy applications across multiple server operating systems, including Microsoft Windows, UNIX, and Linux environments. Install, configure, and support databases and web-based solutions in customer environments. Configure, test, and validate application components to meet required performance standards and version specifications. Deliver exceptional client service through strong product knowledge, professionalism, responsiveness, and customer focus. Manage competing priorities and multiple deployment activities while working independently in a fast-paced environment. Communicate effectively with internal stakeholders, customers, and third-party vendors to ensure alignment and successful outcomes. Follow established deployment methodologies while identifying opportunities for process improvements and enhanced operational efficiency. Document customer-specific requirements, system configurations, and project activities to ensure accurate records and knowledge sharing. Partner with project managers to maintain deployment documentation and project records within centralized repositories. Troubleshoot technical issues, coordinate bug resolution efforts, and escalate persistent or critical issues throughout the deployment lifecycle.

Required Knowledge and Skills Ability to facilitate meetings with a high level of effectiveness. Strong negotiation/problem solving skills. Highly technical and analytical with the ability to collaboratively engage customers, 3rd party vendors, and internal team members in an effective and supportive manner. Advanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutions. Experience with Linux/Unix/Windows, and with Postgres database as well as installing applications on Windows or Linux servers. Working knowledge of server hardware and network