Centre Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Centre Manager Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections. With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone. As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere. Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset. We're looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre. The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment. Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes: Leadership and Team Management Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team Foster a culture of excellence, teamwork, and continuous improvement Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively Client Support and Asset Management Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value Represent the clients’ interests within the local community Stakeholder Engagement Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence Service Charge Management Drive value for money by managing the service charge budget efficiently and transparently Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems KPI’s Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA Regularly review performance against targets and take proactive measures to address any shortcomings Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success Onsite Health and Safety (H&S) Responsibility Ensure compliance with all relevant health and safety legislation, regulations, and best practices Implement and maintain effective occupational health and safety procedures, including risk assessments,