Lead Cloud Applications Consultant - ECM

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Opportunity The OpenText Cloud Technical Success Services Team is seeking a Lead Cloud Applications Consultant to provide technical leadership for a portfolio of highly strategic OpenText Cloud customers. This is a consultative, customer-facing role focused on building trusted relationships, understanding each customer’s business and technical priorities, and proactively guiding them toward successful outcomes throughout their cloud lifecycle. As the technical leader on the account, you will develop a deep understanding of the customer’s hosted environment, applications, operational priorities, and risk profile. You will translate that understanding into a clear technical success plan, lead technical governance, coordinate the right OpenText stakeholders, and ensure the customer experiences a connected and accountable partnership. You will act as the customer’s trusted advisor and primary technical liaison into OpenText, bringing together Cloud Operations, Product, Engineering, Professional Services, Customer Success, and other teams to drive priorities, manage risk, strengthen platform health, and accelerate value realization.

What You Will Own •Own the end-to-end technical success journey for assigned strategic cloud customers, from onboarding and stabilization through adoption, optimization, renewal readiness, and ongoing growth. •Establish and maintain a customer-specific technical success plan aligned to business outcomes, architectural priorities, operational health, service commitments, and lifecycle milestones. •Serve as the primary technical advisor on the account, providing informed recommendations, clear guidance, and leadership across complex cloud application and platform matters. •Build trusted relationships with customer technical leaders and stakeholders through proactive communication, transparency, accountability, and a strong understanding of their priorities. •Act as the customer’s liaison into OpenText, orchestrating cross-functional teams and ensuring technical issues, risks, dependencies, and commitments have clear ownership and momentum. •Lead recurring technical governance and service reviews, providing meaningful insights into platform health, trends, risks, major initiatives, and recommended actions. •Proactively identify technical, operational, and lifecycle risks before they affect customer outcomes, and coordinate mitigation plans with the customer and internal teams. •Provide technical leadership during critical incidents and complex escalations, ensuring effective stakeholder coordination, timely communication, sound technical direction, and disciplined follow-through. •Review Root Cause Analyses for technical accuracy, clarity, and completeness, and help translate findings into preventive actions and customer-relevant outcomes. •Guide customers through