Medical Assistant - Miami, FL

Optum On-Site Solutions, part of the Optum family of businesses, is seeking a Medical Assistant to join our team in Miami, FL. As a member of the Optum Behavioral Care team, you'll be an integral part of our vision to make healthcare better for everyone. Optum On-Site Solutions is a primary care clinic solution for employers providing convenient, quality, and low-cost care to their employees and dependents. As the first point of contact for the patient, the Medical Assistant is responsible for providing a concierge level of service ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with an advanced practice clinician and another medical assistant. Location: Port of Miami, FL Royal Caribbean Employee Clinic Schedule: Mondays, Wednesdays and Fridays: 9:00 a.m. - 5:00 p.m., Tuesday and Thursdays: 8:00 a.m. - 4:00 p.m. Our Medical Assistances: Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs Through genuine and positive communication, makes each customer feel informed, understood, and special An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Can keep up in the MedExpress environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Primary Responsibilities: Welcomes patient to the worksite clinic and orients them to the services available Manages the patient check-in and check-out process Schedule / reschedule onsite clinic appointments Manages clinic calls, emails, and walk - ins Order clinic supplies Manage clinic flow to ensure patients are seen timely. Visible resource - actively participating in worksite events and part of worksite fabric Coordinates distribution of well-being related communications and marketing at the site (posters, desk drops, etc.) Assist in the execution of group event activities at their site (i.e. biometric events, flu shots, health fairs) in collaboration with Manager Navigates patients to employer benefit programs Complete provider orders per state and provider regulations Perform Clinical Intake with patients to include taking and recording vital signs and patient history Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc. Prioritizes and multi-tasks to optimize patient flow and the patient experience Complete patient referrals and patient callbacks daily, with results as needed Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures Other duties as assigned such as new models of care and new types of procedures, etc. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Completion of medical assistant training program or 1+ years of medical assistant or phlebotomist experience in an urgent care, primary care, or emergency room setting Meet all other state requirements by law, including but not limited to all state requirements, and licenses, where applicable If required by state - ability to maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board Active CPR/BLS certification or ability to obtain within 90 days of hire Preferred Qualifications: 2+ years of direct patient care experience