Customer Service Representative

Records and processes routine orders and/or inquiries received by mail, telephone, and/or through customer personal contact. Provides pricing, availability, and schedule information within established guidelines. Suggests alternative products or services to meet customer needs. Checks and approves credit within established limitations, and confirms orders. Obtains resolution of routine customer complaints and issues. Tracks order activity, and alerts appropriate staff of any potential delivery problems.

Performs routine assignments in the discipline or function. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Works with direct supervision. Impact of work is primarily within own organization.