Lead UX Operations Manager, AI Enablement

The pay range is $115,000.00 - $206,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . About Target:   Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .   Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business– and being a part of the team means you will play a critical role for Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint.

A s a Lead UX Operations Manager – AI Enablement , you will help define and operationalize how UX teams design, build, test, govern, and scale AI-enabled and agentic experiences across Target’s digital ecosystem. This is a hands-on enablement role focused on helping teams adopt new tools, workflows, and practices with confidence, clarity, and appropriate governance .   Sitting at the intersection of design, technology, and operations, you will translate emerging capabilities into practical ways of working for UX teams. You will lead programs that build AI fluency, guide teams through experimentation and adoption, and create the frameworks, learning experiences, and operating practices needed to scale agentic ways of working responsibly.   You will partner closely with UX, Product, Engineering, Technology, and Learning teams to help practitioners understand what is changing, apply new capabilities to real work, and evolve how teams design and deliver digital experiences.

Lead operational strategy for agentic building within UX, defining frameworks, workflows, and integration models that help teams responsibly design, test, and scale AI-enabled and agentic experiences .   Develop operating models for human-and-agent collaboration, clarifying where human judgment, review, intervention, escalation, accessibility, ethics, and quality assurance are required across the product development lifecycle.   Lead pilot programs and experimentation efforts that test new agentic workflows, capture learnings, identify risks, and translate successful patterns into reusable practices, playbooks, and guidance.   Measure adoption and effectiveness of new tools and workflows, using data and feedback to refine enablement strategies and demonstrate impact.   Partner with L&D teams and UX leadership to deliver AI training programs, workshops, skill development initiatives and learning resources for UX teams.

7+ years of experience in UX operations, design program management, or with inhouse or agency product design teams   Ability to navigate high ambiguity with confidence, using structured thinking, frameworks, and facilitation tools to bring clarity and align stakeholders Strong technical fluency in AI-enabled product development, agentic systems, human-in-the-loop workflows,