Associate - Customer Care - Non - Voice 5A

Associate - Customer Care - Non - Voice Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Export Associate - Duties and responsibilities: Primary responsibilities include but are not limited to: Customer order management in SAP and customer case management in Salesforce. Own end-to-end order management process for assigned cross-border customers. Collaborate with cross-functional teams to manage global order end-to-end processes (sales, marketing, credit, planning, warehouse, logistics, freight forwarders, customer issue resolution, and other parties as needed). Manage activities related to sourcing, transportation, and delivery of cross-border orders throughout the entire supply chain. Manage and support all aspects of the customer relationship. Consistently apply export and global regulatory policies for internationally destined shipments to meet global trade requirements and minimize risks. Anticipate and identify customer requirements in an export-import process. Resolve customer complaints promptly. Educate and inform customers of various processes and direct them to appropriate resources. Resolve complex and difficult customer concerns. Make process improvement recommendations from data analysis and identify opportunities for continuous improvement in the order management process. Other tasks from the GCS (Global Channel Services) area commissioned by Team Leader and Manager. May be required to travel internationally if needed.

Demonstrate critical thinking and problem-solving skills. Professional verbal and written communication skills. Microsoft Office suite including Power BI, SAP, Salesforce. Highly organized. Superior attention to detail. Customer-first mindset. Conduct data analysis and present results in an easy-to-understand format. Able to adapt to a rapidly changing global environment.

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning Required Skills Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support Language English (Required) Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Non - Voice Remote Type - Remote Work Shift - Standard