Departmental Clerk G3

Essential Functions: - Maintains high patient telephone accessibility - Responsible and accountable for assigned change fund and revenue. - Accurate check-in and check-out (books, cancels, reschedules, etc) using Health Connect system for classes and RD appointments - Process Provider referrals for classes and RD appointments using e-Consult program - Information capture, revenue collection and deposit per HED and Kaiser protocol - Ordering products, department and class materials using multiple systems - Maintain materials and product inventory - Responsible for accurate description of Health Education services and programs - Assist visitors in the Health Education Center - Maintains effective oral and written communication with staff - Utilize mainframe systems - Database use and management - Performs general office duties including but not limited to copying, typing, mail runs, posting flyers, etc. - Promote member service and high quality, cost effective patient care by using good judgment to serve clients promptly, competently, and in a friendly manner. - Other duties, within the scope of the role, as needed to assist in the operations of the Health Education Department - Assist in orientation of new staff - Consistently supports compliance and the Principles of Responsibility (KP-s code of conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente policies and procedures. Grade 03