Customer Account Representative

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy. The Customer Account Representative is responsible for comprehensively managing the operational relationship with assigned customers, serving as the primary liaison between them and internal departments within the organization. The role includes coordinating the full sales order cycle, ensuring clear and timely communication, resolving order-related issues, and ensuring that service commitments are met in a timely and appropriate manner. In addition, they collaborate with sales, distribution, and service teams, as well as strategic partners, to enhance the customer experience, drive satisfaction, and contribute to the achievement of the company’s business objectives. Responsibilities: •    Receive, enter, and track all orders from assigned customers, ensuring their fulfillment in accordance with applicable contractual terms. •    Monitor the entire order cycle, from receipt to final delivery, providing clear and timely updates to customers on the status of their orders. •    Proactively communicate any changes to orders to customers, partners, distributors, agents, and the assigned sales team. •    Collaborate daily with distributors, agents, program teams, and sales teams to ensure comprehensive and timely support in order management. •    Manage order approvals and modifications through the appropriate platforms (e.g., iChange). •    Manage requests and requirements from internal and external customers via the ServiceNow portal. •    Monitor high-risk orders and those related to PCA, ensuring their proper delivery or, failing that, promptly communicating delays and action plans. •    Provide support in the management and tracking of support contracts and return merchandise authorization (RMA) requests. •    Provide support to other client account representatives as needed, promoting teamwork and collaboration. •    Maintain strong and positive relationships with customers, strategic partners, and internal teams, ensuring a satisfactory service experience. •    Comply with the guidelines of the Integrated Management System (IMS), including ISO 9001, 14001, 18001, 27001, and 22301 standards. Accountabilities: •    Keep documentation related to orders, contracts, RMAs, and account management activities up to date and organized. •    Prepare and present periodic reports on order status, customer service indicators, and compliance metrics. •    Collaborate with internal departments (finance, logistics, production, quality, IT) to resolve issues or discrepancies that impact customer orders. •    Ensure the accurate entry, updating, and storage of data in corporate systems (ERP, ServiceNow, iChange). •    Participate in internal and external audits, providing the required information in a timely manner. •    Contribute to compliance with internal control policies and the standards of the Integrated Management System (ISO 9001, 14001, 18001, 27001, and 22301). •    Support the training and feedback of new members of the Order Management team. •    Propose improvements to processes and workflows to optimize