Insides Sales Specialist (m/f/d) Infectious Diseases

About Abbott   Abbott is a global health care leader , creating breakthrough science to improve people’s health.   We’re   always looking towards the future,   anticipating   changes in medical science and technology.    In Germany, Abbott has   approximately   4,000   employees working in manufacturing, research and development,   logistics ,   manufacturing,   sales   and marketing. They are   located   at Abbott`s German headquarters in Wiesbaden and its sites in Neustadt am   Rübenberge ,   Wetzlar ,   Eschborn , Cologne,   Jena ,   Hamburg   and Munich.     W orking at Abbott     At Abbott, you can do work that matters and help people to live a healthier and   full   life, grow your career, and learn, be your true self. You will have access to:    Career development with an international company where you can grow the career you dream of   An attractive benefits package ( a company bike, employee stock purchase program)   A company r ecognized as   a great place   to work in dozens of countries around the world   and   named one of the most admired companies in the world by Fortune.    A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.    A challenging position in a fast-growing crisis independent industry   To become part of a dynamic, highly educated, highly skilled, and motivated team   Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication   Multi-national environment, where we foster the development of our talents within the enterprise   The Position The position of Inside Sales Specialist (m/f/d) is within the Infectious Diseases Business Unit and is based at Abbott Rapid Diagnostics Germany GmbH in Cologne. The Inside Sales Specialist is responsible for multiple customer segments, providing remote sales and customer support activities that drive business growth, customer retention and long-term customer loyalty. The role combines proactive outbound customer outreach per phone and email to achieve defined sales targets and carrying out customer support responsibilities to strengthen customer relationships. The Inside Sales Specialist identifies and develops new business opportunities, qualifies leads, builds relationships with decision-makers, and collaborates closely with sales representatives and internal functions to ensure excellent customer experience and successful execution of commercial activities. Your Tasks: Sales Growth & Revenue Generation Proactively contact existing and prospective customers to generate sales opportunities and increase revenue. Promote and sell the company's products, programs, and services through telephone and digital channels. Build, maintain and strengthen relationships with key contacts, decision-makers and stakeholders. Execute outbound sales campaigns targeting hospitals, laboratories, physician offices, distributors, and other healthcare customers. Support new product launches and commercial initiatives. Meet or exceed assigned sales targets, KPIs, and activity metrics. Generate and qualify sales leads for the field sales organization. Schedule customer appointments and support territory development activities for field sales teams. Customer Support & Commercial Operations Serve as a primary point of contact for customers, addressing inquiries, resolving issues and ensuring high levels of customer satisfaction. Manage daily customer activities, including quotations, order follow-up, delivery tracking and customer requests. Support the field sales organization through quotation preparation, customer follow-up and backlog management. Collaborate closely with Customer Service, Technical Service, Order Management, Sales and other internal departments to deliver effective customer solutions. Utilize available business tools and customer information to